Shipping policy

Shipping & Delivery Policy

At Hibotshop, we are committed to providing professional, fast, and reliable shipping services to our global partners and customers. Our logistics process is designed to ensure that high-precision sensors and robotic components reach you safely and efficiently.

1. Global Shipping Regions

We provide international shipping to over 50 countries. Shipping methods and transit times vary depending on the destination. Please verify that your shipping address and contact information are accurate before finalizing your order to avoid delivery complications.

2. Shipping Methods & Estimated Delivery Time

We offer flexible shipping options tailored to your project’s urgency:

  • Standard Shipping: 7-20 business days (varies by destination).

  • Expedited Shipping (Commercial Express): 3-7 business days via premium carriers such as DHL, FedEx, and UPS.

Note: Delivery times are estimates. Actual arrival may be influenced by customs processing, carrier peak seasons, or unforeseen logistical circumstances.

3. Order Processing Time

  • Standard orders are typically processed and prepared for shipment within 2-5 business days after payment confirmation.

  • For bulk orders or specific technical configurations, our team will provide a customized lead time.

  • A tracking number will be sent to your registered email immediately upon dispatch.

4. Customs Duties & Taxes

  • Customer Responsibility: All import duties, local taxes, and customs clearance fees are the sole responsibility of the customer/recipient.

  • Compliance: hibotshop is not liable for refunds, reshipments, or losses if a package is held or seized due to the customer’s failure to pay required taxes or provide necessary import documentation. We recommend reviewing your local customs regulations before purchasing industrial sensing equipment.

5. Tracking Information

Once your high-precision equipment leaves our facility, you will receive a tracking number via email. You can monitor the real-time status of your shipment through the carrier’s official tracking portal.

6. Shipping Issues & Lost Packages

  • In-Transit Issues: If a package is confirmed lost due to carrier errors, please contact support@hibotshop.com within 30 days of the estimated delivery date for assistance.

  • Delivered Status: If tracking shows "Delivered" but you have not received the item, please consult your local carrier or office first. hibotshop is not responsible for packages that are lost or stolen after a successful delivery confirmation.

7. Cancellations & Address Modifications

  • Window for Changes: To cancel an order or modify a shipping address, please contact us within 6 hours of placement.

  • Post-Processing: Once an order has entered the processing or shipping phase, we are unable to alter the destination address.